Refund Policy
At BaeFight, every short film we produce is 100% custom-made — written, directed, and created specifically for each client’s unique request. Because of this personalized nature, all sales are final once production has begun.
No Refunds
We do not offer refunds, cancellations, or exchanges for any reason, including:
Change of mind after purchase
Dissatisfaction with creative direction, performance, or storyline (after approval)
Delays caused by incomplete information or communication from the client
Project Review & Approval
Before production begins, clients will receive a project outline or concept confirmation to ensure mutual understanding of the request. Once the client approves this outline, work will commence and the order becomes non-refundable.
Exceptional Circumstances
In rare cases where BaeFight cannot deliver a project due to unforeseen internal issues (e.g., technical failure, scheduling conflict), we will either:
Provide a full or partial refund at our discretion, or
Offer a reshoot or credit toward a future project.
Customer Responsibility
Clients are responsible for providing accurate and complete details when submitting their custom request. Any revisions, remakes, or additions requested after production begins may incur additional fees.
Contact Us
If you have any concerns about your order, please contact our support team at baefight@yahoo.com and include your order ID for faster assistance.